A non-bank financial institution located in Ghana requires the services of energetic CALL CENTER EXECUTIVES. These Executives are expected to be residing IN OR AROUND CENTRAL ACCRA

Job Summary

• Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database

• Determining Clients’ eligibility for the company’s products by comparing client information to established requirements and policies.

• Educating clients by explaining procedures; requirements, answering questions and also providing information.

• Receiving and handling customer complaints in a timely manner.

• Maintaining communication equipment by reporting fault and problems.

• Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.

Qualification Required & Experience

Education, Experience, and Licensing Requirements

• Minimum of HND

• Previous customer service experience, especially in the financial industry preferred.

• Age Limit: 25

Skills Requirements:

• Excellent Verbal communication

• Excellent Phone skills

• Good listening skills

• Excellent Data entry skills

• A good team player

• Excellent Attention to details

• Great sense of professionalism

• Ability to Multi-task

• The applicant must be able to speak good English and at least two (2) Ghanaian languages

Location: Accra

Method of Application

CV and cover letter should be sent to the two emails below: hr@quickangelsghana.com / hr@quickcreditghana.com

 Closing Date: 25 July, 2020