Job Description:

• Assist in the formulation of targets for individuals and teams

• Hire and onboard new employees

• Answer questions from staff and provide guidance and feedback

• Anticipate escalation and take over calls when needed

• Devise ways to optimize procedures and keep staff motivated

• Measure performance with key metrics such as call abandonment, calls waiting etc.

• Ensure adherence to policies for attendance, established procedures etc.

• Keep management informed on issues and problems

• Prepare monthly/annual results and performance reports

Qualification Required & Experience

• BSc/BBA in Business mgt. or related field.

Location: Accra

How To Apply For The Job

Interested candidate should send their CVs

Closing Date: 30 June, 2020