Job Description

• install and configure computer hardware operating systems and applications

• monitor and maintain computer systems and networks

• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

• troubleshoot system and network problems, diagnosing and solving hardware or software faults

• replace parts as required

• provide support, including procedural documentation and relevant reports

• follow diagrams and written instructions to repair a fault or set up a system

• support the roll-out of new applications

• set up new users’ accounts and profiles and deal with password issues

• respond within agreed time limits to call-outs

• work continuously on a task until completion (or referral to third parties, if appropriate)

• prioritise and manage many open cases at one time

• rapidly establish a good working relationship with customers and other professionals, such as software developers

• test and evaluate new technology

• conduct electrical safety checks on computer equipment.

Qualification Required & Experience

• Knowledge and understanding of the current and developing strategic information requirements of a major research university.

• Knowledge of current trends and developments in information technology.

• Knowledge of financial/business analysis techniques.

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

• Skill in organizing resources and establishing priorities.

• Strategic planning and advanced leadership skills.

• Ability to develop requests for and evaluate proposals in reference to leading-edge information services technology.

• Ability to provide strategic guidance and counsel to clientele in the assessment and development of existing and/or proposed systems.

• Ability to foster a cooperative work environment.

• A minimum of a diploma is required

• 3 years work experience is needed

Location: Accra Central

How To Apply For The Job

C.V.s should be sent indicating the position as the subject of the e- mail

Closing Date: 03 July, 2020