• Service & Parts Manager at DEM Group
    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Accra
    • Job Field Sales / Marketing / Retail / Business Development
    • Service and Parts Manager
    • Strengthen our After-Sales force organization
    • Establish a strong structure in terms of process control and technical knowledge.
    • Grow Parts & Service departments to sustainable and profitable Business Units
    • Coordinate the implementation of a viable and adequate aftersales facility in Trakwa

    Main areas of responsability and tasks:

    • Coordinate daily operations in a safe working environment
    • Monitor technicians work and dispatch
    • Improve communication with customers
    • Ensure customers get proper feedback on ongoing jobs on daily basis
    • Monitor jobs in progress by making sure quotes are matched and not exceeded
    • Implement quality control & safety procedures
    • Monitor team’s training cycles
    • Ensures all department tools, equipment and vehicles are in good working order
    • Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
    • Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives
    • Submits all parts warranty and return claims within the required time frame.
    • Maximizes use of stock discount programs to achieve management sales goals.
    • Push and motivate team to make sure targets are met
    • Conduct employees performance appraisals
    • Other duties may be assigned

    Method of Application Interested and qualified? Go to DEM Group on www.linkedin.com to apply